Privacy Policy

1. Overview

NQ/AGENT Pipeline ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service at nqlevels.com (the "Service").

By using the Service, you agree to the collection and use of information as described in this policy.

2. Information We Collect

We collect the following categories of information:

• Account information: Username, email address, and password (stored as a secure hash — we never store your plaintext password).
• Billing information: Payment details are processed entirely by Stripe. We do not store credit card numbers or full payment card data. We receive and store a Stripe customer ID and subscription ID.
• Usage data: Login timestamps, IP addresses, and login history for security and account management purposes.
• Support tickets: Any information you voluntarily provide when submitting a support request.

3. How We Use Your Information

• To provide, maintain, and improve the Service.
• To authenticate your identity and secure your account.
• To process payments and manage your subscription via Stripe.
• To communicate with you about your account, subscription, or support requests.
• To comply with applicable laws and regulations.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Stripe: For payment processing. Stripe's privacy policy is available at stripe.com/privacy.
• Resend: For transactional email delivery (e.g., welcome emails, password resets).
• Law enforcement or regulators: When required by law or to protect our legal rights.

5. Data Retention

We retain your account data for as long as your account is active or as needed to provide the Service. If you cancel your subscription and request account deletion, we will delete your personal data within 30 days, except where retention is required by law or for legitimate business purposes (such as fraud prevention).

6. Security

We implement industry-standard security measures including password hashing, HTTPS encryption, and access controls. However, no method of transmission over the internet is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

7. Cookies

We use session cookies solely to maintain your authenticated session. We do not use tracking cookies or third-party advertising cookies.

8. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us at the support page. We will respond within 30 days.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date. Continued use of the Service after changes constitutes acceptance.

10. Contact

If you have questions about this Privacy Policy, please contact us via the Support page.